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Terms & Conditions

Terms and Conditions

Effective Date: 29/07/2025

Welcome to Nalkhaus Pty Ltd (“Nalkhaus”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website, services, and any associated platforms. By using our services, you agree to be bound by these terms.

Overview

Nalkhaus offers professional short-term rental management services including listing creation, guest communication, housekeeping, property maintenance, pricing strategies, and owner reporting. Our services are designed for property owners (“Clients”) and are delivered under agreed management plans.

Services We Provide

Our end-to-end property management services may include:

  • Property appraisals and consultation

  • Airbnb and booking platform listing setup & optimisation

  • Photography and copywriting

  • Dynamic pricing management

  • Guest screening and communication

  • 24/7 guest support

  • Professional housekeeping and linen services

  • Property maintenance coordination

  • Monthly reporting and owner dashboards

  • Trust accounting and income disbursement

These services may be modified or customised as outlined in your individual management agreement.

Owner Responsibilities

As a property owner partnering with Nalkhaus, you agree to:

  • Provide accurate and complete property information

  • Ensure the property meets safety, cleanliness, and local regulatory standards

  • Maintain adequate insurance for short-term rentals

  • Allow access for cleaners, tradespeople, or staff as required

  • Notify Nalkhaus of any changes to property availability or ownership

  • Not interfere with guest bookings once the property is under Nalkhaus management

  • ​The owner is responsible for paying for any damages to the property or its contents not caused by Nalkhaus.

Guest Bookings

All guest bookings are handled by Nalkhaus via platforms such as Airbnb, Booking.com, and others. We reserve the right to:

  • Accept or decline bookings at our discretion

  • Set and adjust pricing using dynamic pricing tools

  • Enforce cancellation, refund, or damage policies based on platform terms and Nalkhaus protocols

Payments & Fees

Management fees and service charges are outlined in your signed agreement. These may include:​

  • Management commission (percentage of monlthy gross booking revenue)

  • Maintenance costs

  • Optional add-ons or upgrades (e.g. linen hire, restocking amenities)


Payment Flow
All guest payments are processed directly through third party booking platforms such as Airbnb, Booking.com, or VRBO. These platforms disburse income directly to the property owner's nominated payout account.
 

Nalkhaus does not hold or receive guest funds. Instead, maintenance fees, service charges, and commissions (including the standard 28% booking commission) are invoiced separately and payable by the property owner. These invoices are issued per booking or on a monthly basis, depending on the agreement, and are payable within the specified timeframe.

Term & Termination

Your management agreement outlines the initial term and renewal structure. Termination conditions may include:

  • This agreement has a minimum term of 1 month.
    Either party may terminate the agreement by providing 30 days’ written notice.
    If the Owner terminates the agreement within the first 30 days, an early exit fee of $500 will apply.
    This fee covers the cost of onboarding, listing setup, integration, and initial administrative work.
    All outstanding invoices and fees must be settled prior to termination taking effect.

  • Outstanding invoices to be paid in full prior to exit

We reserve the right to terminate agreements immediately in cases of breach, misconduct, or misuse of our services.

Property Standards

Nalkhaus reserves the right to refuse or withdraw management of a property if it fails to meet our required standards, including:

  • Cleanliness, safety, and furnishings

  • Compliance with council or strata regulations

  • Structural or utility issues that may pose risks to guests or staff

Liability

Nalkhaus provides services with reasonable care and skill but is not liable for:

  • Guest behaviour, damages, or misconduct (unless due to our negligence)

  • Loss of income due to cancellations, platform outages, or external disruptions

  • Third-party service failures (e.g. cleaners, contractors)

  • Loss or damage due to natural disasters or force majeure events

We encourage all property owners to maintain appropriate insurance for short-term letting.

Use of the Website

By using our website (https://nalkhaus.com.au), you agree not to:

  • Misuse, hack, or disrupt our website or systems

  • Copy, reproduce, or exploit any content without permission

  • Submit false or misleading information

  • Breach any applicable laws or regulations

We make no guarantee that our website will be uninterrupted or error-free, though we strive to ensure accuracy and availability.

Privacy
We collect and manage personal information in accordance with our Privacy Policy. By using our services or submitting personal data, you consent to the terms outlined therein.
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Intellectual Property
All content on our website and branded materials, including text, logos, graphics, and documents, are the intellectual property of Nalkhaus and may not be used or reproduced without prior written consent.
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Changes to Terms
Nalkhaus may update these Terms and Conditions from time to time. Continued use of our services after any changes constitutes your acceptance of the updated terms.
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Governing Law
These Terms are governed by the laws of Queensland, Australia, and any disputes will be subject to the jurisdiction of the courts of that region.

Contact

For any queries regarding these Terms, you can contact us at:
Email: info@nalkhaus.com.au
Phone: 0413 594 802
 

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