top of page

Why Exceptional Guest Service Matters

Outstanding guest service is at the heart of successful short-term rental management. Glowing reviews drive more bookings, higher rankings, and repeat stays making it a non negotiable for long-term results.

At Nalkhaus, we’re committed to delivering a seamless and memorable experience for every guest. Our locally based support team is available throughout their stay, ensuring smooth communication, fast resolutions, and the kind of service that turns great stays into five star reviews.

24/7 Guest Support

Our guest management team is available around the clock to handle inquiries, bookings, and last minute changes so your guests are never left waiting. We take care of everything from pre arrival coordination to check out communication.

Whether it’s a midnight lockout or a simple question about the Wi Fi, we’re just a message away. Exceptional guest experiences start with responsive, reliable service and that’s what we deliver.

Read More
Call Center

We make key management effortless

For houses and low rise apartments, we install secure lockboxes at the property. For high rise buildings, we arrange offsite locker access nearby. This ensures smooth self check ins for guests at any hour ideal for late arrivals and same day bookings, with zero hassle for you.

Read More
Screenshot 2025-08-04 205426.png

Local Knowledge, Personal Touch

We go beyond just handing over keys. Our guest team provides local tips, curated guides, and personal recommendations to make each stay memorable.

From the best cafés to theme parks, we help your guests feel like locals enhancing their experience and your reviews.

Read More
Screenshot 2025-07-28 233456.png

On Demand Maintenance & Support

We know that things don’t always go to plan and when they don’t, we’re ready. Our trusted network of tradespeople handles everything from urgent repairs to general upkeep.

Whether it’s a leaky tap or a broken appliance, we’ll fix it fast so your guests enjoy a smooth, uninterrupted stay.

Read More
Plumber Fixing Sink
  • Can I still use my property for personal stays?
    Yes! You’ll have full control over your calendar and can block out any dates you wish for personal use. We’ll work around your availability.
  • How does cleaning and linen management work?
    Our housekeeping team provides hotel-grade cleaning between each stay. We also supply and manage all linen, towels, and restocking of guest essentials like toiletries and pantry basics.
  • What platforms will my property be listed on?
    We list and manage your property across major booking platforms like Airbnb, Booking.com, Stayz, and more to maximise exposure and bookings.
  • Who pays for the cleaning service?
    The cleaning fee is included in the guest’s booking cost. This covers professional cleaning, linen turnover, and restocking — so you’re not out of pocket.
  • What happens if something gets damaged during a stay?
    We handle the entire damage claim process. Our team documents issues, liaises with guests, and facilitates resolution — using Airbnb’s Host Guarantee or our additional protection systems.
  • How are the nightly rates determined?
    We use dynamic pricing software that adjusts nightly rates in real-time, based on demand, local events, seasonality, competitor data, and booking trends to maximise your returns.
  • How do I track performance and income?
    Owners get access to a dedicated online dashboard where you can view bookings, revenue, occupancy rates, guest reviews, and monthly payouts — all in real-time.
  • What are the upfront costs to start?
    There are no upfront fees to join. Our service fee is taken from successful bookings. Optional add-ons like property styling or premium photography may incur additional one time charges if requested.
  • How do you ensure the property is kept safe and secure?
    We implement ID verified guest bookings, install secure key collection systems, and monitor every clean and maintenance visit with check-in/out records and internal quality control.
  • What types of properties do you accept?
    We work with apartments, homes, villas, and coastal retreats that meet local regulations and align with the guest standards of the platforms we list on.

⭐️⭐️⭐️⭐️⭐️

Michael R, Southport

“Couldn’t be happier with the service. The team at Nalkhaus took care of everything. Bookings, cleaning, guests and I’ve seen a noticeable increase in returns.”

⭐️⭐️⭐️⭐️

Sarah T, Broadbeach

“They made managing my property feel effortless. Communication is fast, the place is always spotless, and guests have left amazing reviews.”

⭐️⭐️⭐️⭐️⭐️

James L, Burleigh Heads

“Since switching to Nalkhaus, I’m earning more with half the effort. The visibility across different platforms really made a difference.”

⭐️⭐️⭐️⭐️

Eliza K, Mermaid Waters

“I used to stress over bookings and turnovers. Now, I just check my dashboard. Nalkhaus delivers peace of mind and consistent income.”
2.png
4.png
5.png
3.png
6.png
bottom of page