Privacy Policy
Privacy Policy
This policy, together with our terms & conditions, outlines how Nalkhaus Pty Ltd (“Nalkhaus”, “we”, “our”, or “us”) handles personal information collected via:
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our website at https://nalkhaus.com.au (the Website);
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any software, mobile application, or digital platform (Software) made available by us, including those available via Google Play or the App Store;
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our property services, partners, contractors, or directly from you.
This Privacy Policy applies when using our Website, Software, or related services and products, unless you are accessing our services through a Third-Party Hosting Platform (such as Airbnb, Booking.com, etc.), where a separate policy may apply.
We provide property management and value-added services to property owners (Hosts) and guests, including bookings via Third-Party Hosting Platforms. We also operate a digital platform where guests can connect with hosts to book short-term accommodation.
Collection of Personal Information
The personal data we may collect includes:
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Your name, birthdate, email, phone number, and contact information.
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Booking and stay-related details.
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Financial and billing details.
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Property and location information.
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Device/browser data.
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Information submitted through forms, contact messages, or surveys.
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Details obtained from third parties with your consent.
Use of Personal Information
We may use your data to:
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Provide and improve our services.
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Facilitate bookings and manage your property.
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Communicate with you (via phone, SMS, email, or post).
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Ensure guest and property safety.
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Conduct internal reporting and compliance checks.
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Customise user experiences and marketing (where permitted).
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Verify identity or respond to support inquiries.
Sensitive information (e.g. health details, government ID) will only be collected when necessary and protected in accordance with Australian Privacy Principles.
Disclosure of Personal Information
We may share your information:
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With trusted contractors and service providers to deliver our services.
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With booking platforms or property partners.
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When legally required, or to comply with a regulatory request.
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If necessary, to enforce our terms or protect our rights.
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During a merger, asset sale, or business transition (with confidentiality maintained).
We may share anonymised or aggregated data (non-identifiable) for statistical or marketing purposes.
Overseas Disclosure
We do not typically share data overseas unless required for delivering services. In any case where overseas disclosure occurs, we take steps to ensure compliance with the Australian Privacy Principles.
Security
We are committed to securing your personal information. Our systems use appropriate safeguards to protect data from misuse, loss, unauthorised access, or modification. However, no internet transmission can be fully guaranteed secure. Use of our services is at your own risk.
Cookies & Tracking
We use cookies and analytics tools to improve your website experience, track site performance, and personalise content. You may choose to disable cookies in your browser, but some features may not function optimally.
Financial Data
For bookings made directly via our platform, we may securely process payment details. For bookings through external platforms, their own privacy terms apply. Direct debit information, where applicable, is processed securely with our banking partner.
Contact, Support & Complaints
If you wish to:
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Update your personal information
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Withdraw consent
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Make a privacy complaint
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Request access to or removal of your data