Frequently Asked Questions

Can I still use my property for personal stays?

Yes! You’ll have full control over your calendar and can block out any dates you wish for personal use. We’ll work around your availability.
How does cleaning and linen management work?

Our housekeeping team provides hotel-grade cleaning between each stay. We also supply and manage all linen, towels, and restocking of guest essentials like toiletries and pantry basics.
What platforms will my property be listed on?

We list and manage your property across major booking platforms like Airbnb, Booking.com, Stayz, and more to maximise exposure and bookings.
Who pays for the cleaning service?

The cleaning fee is included in the guest’s booking cost. This covers professional cleaning, linen turnover, and restocking — so you’re not out of pocket.
What happens if something gets damaged during a stay?

We handle the entire damage claim process. Our team documents issues, liaises with guests, and facilitates resolution — using Airbnb’s Host Guarantee or our additional protection systems.
How are the nightly rates determined?

We use dynamic pricing software that adjusts nightly rates in real-time, based on demand, local events, seasonality, competitor data, and booking trends to maximise your returns.
How do I track performance and income?

Owners get access to a dedicated online dashboard where you can view bookings, revenue, occupancy rates, guest reviews, and monthly payouts — all in real-time.
What are the upfront costs to start?

There are no upfront fees to join. Our service fee is taken from successful bookings. Optional add-ons like property styling or premium photography may incur additional one time charges if requested.
How do you ensure the property is kept safe and secure?

We implement ID verified guest bookings, install secure key collection systems, and monitor every clean and maintenance visit with check-in/out records and internal quality control.
What types of properties do you accept?

We work with apartments, homes, villas, and coastal retreats that meet local regulations and align with the guest standards of the platforms we list on.