Question 1

Can I still use my property for personal stays?

Accepted Answer

Yes! You’ll have full control over your calendar and can block out any dates you wish for personal use. We’ll work around your availability.

Question 2

How does cleaning and linen management work?

Accepted Answer

Our housekeeping team provides hotel-grade cleaning between each stay. We also supply and manage all linen, towels, and restocking of guest essentials like toiletries and pantry basics.

Question 3

What platforms will my property be listed on?

Accepted Answer

We list and manage your property across major booking platforms like Airbnb, Booking.com, Stayz, and more to maximise exposure and bookings.

Question 4

Who pays for the cleaning service?

Accepted Answer

The cleaning fee is included in the guest’s booking cost. This covers professional cleaning, linen turnover, and restocking — so you’re not out of pocket.

Question 5

What happens if something gets damaged during a stay?

Accepted Answer

We handle the entire damage claim process. Our team documents issues, liaises with guests, and facilitates resolution — using Airbnb’s Host Guarantee or our additional protection systems.

Question 6

How are the nightly rates determined?

Accepted Answer

We use dynamic pricing software that adjusts nightly rates in real-time, based on demand, local events, seasonality, competitor data, and booking trends to maximise your returns.

Question 7

How do I track performance and income?

Accepted Answer

Owners get access to a dedicated online dashboard where you can view bookings, revenue, occupancy rates, guest reviews, and monthly payouts — all in real-time.

Question 8

What are the upfront costs to start?

Accepted Answer

There are no upfront fees to join. Our service fee is taken from successful bookings. Optional add-ons like property styling or premium photography may incur additional one time charges if requested.

Question 9

How do you ensure the property is kept safe and secure?

Accepted Answer

We implement ID verified guest bookings, install secure key collection systems, and monitor every clean and maintenance visit with check-in/out records and internal quality control.

Question 10

What types of properties do you accept?

Accepted Answer

We work with apartments, homes, villas, and coastal retreats that meet local regulations and align with the guest standards of the platforms we list on.

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Frequently Asked Questions